Privacy Policy
Privacy Policy
Last updated: 05 July 2025
This Privacy Policy describes how Celsina (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from celsina.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
How We Collect and Use Your Personal Data
To provide the Services, we collect personal data about you from various sources, as described below. The information we collect and use depends on how you interact with us.
In addition to the specific purposes described below, we may use information collected about you to communicate with you, provide or improve the Services, comply with legal obligations, enforce our Terms of Service, and protect or defend the Services, our rights, or the rights of our users or others.
Types of Personal Data We Collect
The type of personal data we collect about you depends on how you use our website and services. When we refer to "personal data," we mean information that identifies you, relates to you, describes you, or can be associated with you. The following sections describe the categories and specific types of personal data we collect.
Information You Provide Directly
Information you provide to us directly through our Services may include:
Contact information: including name, address, phone number, and email.
Order information: including name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information: including username, password, security questions, and other information used for account security.
Customer service information: information you voluntarily provide in communication with us, such as when submitting a message via the Services.
Some features of the Services may require you to provide certain information directly. You may choose not to provide this information; however, you may not be able to use certain features.
Information About Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). This may include using cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our website and account, including device information, browser information, network connection information, IP address, and other interaction data.
Information From Third Parties
We may receive information about you from third parties, including vendors and service providers who collect data on our behalf, such as:
Companies supporting our website and services, such as Shopify.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card details, billing address) to process payments, fulfill your orders, and provide the products or services you request, and to fulfill our contract with you.
When you visit our website, open or click on emails we send, or interact with our services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, SDKs, third-party libraries, and cookies.
All information received from third parties is treated according to this Privacy Policy. See also the section Third-Party Websites and Links.
How We Use Your Personal Data
Provision of Products and Services
We use your personal data to provide the Services and fulfil our contract with you, including payment processing, order fulfillment, shipping notifications, account management, returns, exchanges, and other account-related functions. We may also enhance your shopping experience by allowing Shopify to link your account with other Shopify services you use. In this case, Shopify processes your data in accordance with their privacy policy.
Marketing and Advertising
We may use your personal data for marketing and advertising purposes, such as sending marketing messages via email, SMS, or post, and displaying ads for products or services. This may include using your data to better tailor the Services and advertising on our website and other websites.
Security and Fraud Prevention
We use your personal data to detect, investigate, or respond to potential fraudulent, illegal, or malicious activity. When you create an account, you are responsible for the security of your login credentials. We strongly recommend not sharing them with others. If you suspect your account has been compromised, please contact us immediately.
Communication and Service Improvement
We use your personal data to provide customer support and improve our Services.
Cookies
Like many websites, we use cookies on our website. Detailed information about the cookies used by Shopify can be found here: Shopify Cookies.
We use cookies to operate and improve our website and services (including saving your actions and preferences), perform analytics, and better understand user interaction. Third parties may also use cookies on our website to better tailor products, services, and advertising.
Most browsers accept cookies by default, but you can change your settings to block or delete cookies. Please note that this may affect the functionality of the Services.
Disclosure of Personal Data
In certain circumstances, we may share your personal data with third parties, such as:
Service providers or other third parties performing services on our behalf (e.g., IT management, payment processing, data analytics, customer service, cloud storage, fulfillment, and shipping).
Business and marketing partners to provide services or display advertising.
When you request or consent to sharing certain data with third parties, e.g., for product delivery or via social media widgets.
Our affiliates or within our corporate group to operate our business efficiently.
In connection with business transactions such as mergers, insolvency, to comply with legal obligations, or to protect our rights and the rights of our users.
We may share the following categories of personal data:
Identifiers: basic contact information, order and account information
Commercial information: order, purchase, and customer service information
Internet or network activity: usage data
Geolocation data: determined via IP address or technical measures
Recipients may include service providers, business and marketing partners, or affiliates. We do not share sensitive personal data without your consent.
Third-Party Websites and Links
Our website may contain links to third-party websites or platforms. We are not responsible for the privacy or security practices of these websites. Information you share publicly or on third-party platforms may be visible to others.
Children's Data
The Services are not intended for children. We do not knowingly collect personal data from children under 16. Parents or guardians may contact us to request deletion of such data.
Security and Data Retention
No security measure is completely secure. We cannot guarantee "perfect security." Do not send sensitive information via insecure channels.
The retention of your data depends on whether it is necessary for account management, providing the Services, legal obligations, or dispute resolution.
Your Rights
Depending on your residence in the UK, you may have rights under the UK GDPR, including:
Right to access
Right to erasure
Right to rectification
Right to data portability
Restriction of processing
Withdrawal of consent
Right to object
Managing communication preferences
We will not discriminate against you for exercising these rights. We may request certain information to verify your identity.
Complaints
If you have complaints regarding the processing of your data, please contact us. You may also contact the Information Commissioner's Office (ICO) in the UK.
International Users
Please note that your data may be stored, processed, and transferred outside your country of residence, for example, by employees, service providers, and partners in those countries.
Contact Information
Business name: Celsina
Address: 77 Sheep St, Northampton NN1 2LL, United Kingdom
Email: helpdesk@celsina.com Phone: +44 7848 142120
Customer service hours
Monday to Friday: 08:00 – 18:00 Uhr
Saturday and Sunday: 10:00 – 17:00 Uhr
We responds to your inquiry within 24 ours.